At Kasarta Cosmetics, customer satisfaction is our priority. We take great care in delivering high-quality cosmetic and skincare products. Please read our Refund & Returns Policy carefully before making a purchase.
1. Returns Eligibility
Due to the nature of cosmetic and personal care products, we do not accept returns once the product has been opened, used, or damaged.
Returns may be accepted only under the following conditions:
- The product is damaged during delivery
- The product is defective
- You received a wrong product
2. Return Request Timeframe
To be eligible for a return or replacement:
- You must contact us within 48 hours of receiving your order
- The product must be unused, unopened, and in its original packaging
Requests made after 48 hours will not be accepted.
3. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
- Email us at kasarta.cosmetics@gmail.com
- Share your Order ID
- Attach clear images or a video of the product showing the issue
Our support team will review your request and respond within 2–3 business days.
4. Refund Policy
- Once your return request is approved, the refund will be processed within 7–10 business days
- Refunds will be credited to the original payment method
- Shipping charges are non-refundable
5. Replacement Policy
In eligible cases, we may offer:
- A replacement product, or
- A store credit, at our discretion
Replacement delivery timelines may vary depending on location.
6. Non-Refundable Items
The following items are non-refundable and non-returnable:
- Opened or used products
- Products damaged due to misuse
- Products purchased during sale or promotional offers
- Free or complimentary products
7. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once the order has been shipped, it cannot be cancelled
8. Contact Us
For any questions regarding refunds or returns, please contact us:
Kasarta Cosmetics
📧 Email: kasarta.cosmetics@gmail.com
📞 Phone: +91-9211416396